Warranty FAQs

• What is included in my Volkswagen New Vehicle Warranty?
  • 5 Year Unlimited KM Warranty applies to new Passenger and Commercial vehicles sold on or after 1 January 2019.
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  • 1-year membership to Volkswagen Roadside Assist.
  • Transferable at no cost.
• How long is Volkswagen’s New Vehicle Warranty period on new Volkswagens?
  5 Year Unlimited KM Warranty applies to new Passenger and Commercial vehicles sold on or after 1 January 2019.
• Is my Volkswagen New Vehicle Warranty transferable?

  Yes, subsequent registered owners may obtain the benefit of any unexpired portion of this New Vehicle Warranty by completing the Ownership Amendment Form and submitting it to Volkswagen Group Australia, following the purchase of the vehicle. Alternatively, customers can contact Volkswagen Group Australia’s toll-free Contact Centre on 1800 607 822 between 8:00am and 6:00pm Monday to Friday (AEST) or email hello@myvw.com.au. Subsequent registered owners will be subject to all of the provisions, limitations, and exclusions of this New Vehicle Warranty.

• How long is the warranty period for Volkswagen genuine parts and accessories fitted to my vehicle?

  The warranty for Volkswagen Genuine Parts and Accessories fitted:

  • On your new Volkswagen vehicle at the time it is fitted: unlimited kilometres from the date of delivery; or
  • Purchased after your new Volkswagen vehicle has been delivered: unlimited kilometres from the date of purchase.
• I’ve purchased a Volkswagen Genuine Part or Accessory from a Volkswagen dealer, what warranty am I covered by?

  Volkswagen Genuine Parts and Accessories purchased from an authorized VW dealer are covered by a 2-Year Parts Warranty.

• Does my Volkswagen New Vehicle Warranty include roadside assistance?

  Every new Volkswagen owner receives a one-year Roadside Assist membership1. We provide 24-hour roadside assistance, emergency accommodation, car rental and towing as well as property assistance. Our additional benefits include flat batteries, emergency fuel, flat tyres, lost or locked keys, bogged vehicle, taxi and legal or medical advice. Please call 1800 637 181 – anywhere in Australia, anytime. For further details, see our Volkswagen Roadside Assist terms, which are accessible on our website.

• I’m thinking of purchasing a used Volkswagen privately. What warranty is included?

  If you purchased your Volkswagen privately, the vehicle will come with the remainder of its Volkswagen New Vehicle Warranty from when it was purchased new. This is transferable at no cost by completing the Ownership Amendment Form.

• If I purchase a Certified Pre-Owned Volkswagen from a Volkswagen dealer, will it include a warranty?

  Just like the experience of buying new, a minimum of 1-year warranty is included on every Volkswagen in the Certified Pre-Owned Program. So, you can be rest assured knowing that if the unexpected happens you’ll be covered. For more information, please visit Certified Pre-Owned. The Certified Pre-Owned Limited Warranty commences either at:

  • The conclusion of the New Vehicle Warranty (if the Certified Pre-Owned vehicle was still within the New Vehicle Warranty at the time of purchase), or
  • At the time of the Certified Pre-Owned vehicle purchase (if the Certified Pre-Owned vehicles’ New Vehicle Warranty had already expired).

  If your Certified Pre-Owned Volkswagen has any remaining Volkswagen New Vehicle Warranty from its time of purchase, the Certified Pre-Owned Warranty will add an extra year of coverage on top of the New Vehicle Warranty cover.

• If I have a warranty issue I need to fix, what should I do?

  When a warranty repair is necessary under your New Vehicle Warranty, please contact your local authorised Volkswagen dealer as soon as possible. All authorised Volkswagen dealers are able to carry out warranty repairs on all Volkswagen vehicles. All warranty defects must be reported to an authorised Volkswagen dealer as soon as possible and before the New Vehicle Warranty has expired.

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  1. Roadside Assistance under your Volkswagen Assist or Volkswagen Service Initiated Roadside Assistance (SIRA) membership is provided by 365 Assistance Pty Ltd ABN 59 160 076 200 trading as ‘365 Assistance’ (‘365’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to 365 Assistance, who will provide the services on the terms and conditions set out below.The terms and conditions contain exclusions and limitations. Conditions and exclusions apply, see Volkswagen Warranty | Owners & Service | Volkswagen Australia. Your rights under this warranty are provided in addition to, and in some cases overlap with, consumer guarantees under Australian Consumer Law and do not limit or replace them.